FOR GCC LEADERS AND SPONSORS

GCC.

Your centre hits every SLA and is still described at head office as capacity. That is not a talent problem — the mandate only ever asked for throughput.

solution-gcc-transfer
01 — THE FRAME YOU ARE FIGHTING

Nobody writes down that the centre is a cost line. They just treat it as one.

Most GCCs hit every SLA and have not shipped an original idea in years
The team is not less capable — it was hired against a ticket queue and measured against one
Location, governance and talent are all solvable. Designing room for real innovation is the harder problem, and it is the one that gets skipped
Every budget cycle reopens the question, because a centre that only absorbs delivery has no argument except unit cost
02 — WHAT A REAL MANDATE LOOKS LIKE

Innovation capacity designed in from day one, not hoped for later.

The operating model is designed so the centre can take on real work, not just absorb overflow delivery
Mandate built from research into what the business actually needs owned locally — not a headcount target handed down
Measured against capability and cost targets together, so the centre is never judged on headcount alone
Location strategy, legal and compliance framework, talent acquisition, employer positioning and IT governance stood up together
03 — TRANSFER, WITH A DATE ON IT

Build-operate-transfer is the most over-promised phrase in this market.

What is promised everywhere
What it means here
We will transfer the team eventually
A contracted path to full ownership, agreed at the start rather than negotiated at the end.
Knowledge transfer at the end
Governance and operating model documented as they are built, so handover is a date and not a project.
Your people, our badge
We assemble and run the team, then transfer it — the centre is yours, not a managed-service dependency.
Ramp as fast as you can hire
A productive team running in weeks, scaling as your roadmap grows rather than as a headcount plan dictates.

Before the business case, the mandate.

What the centre is being judged on today, and what it would have to own for that to change.

Talk it through →
04 — THE RAMP

Governed from day zero, visible week by week.

GCC BUILD MONITOR — CLIENT POD NETWORK LIVE
246
FTE ONBOARDED · TARGET 300
HIRE TRAIN TRANSITION STEADY
10:12:34 KT supply planning runbooks signed off DONE
10:12:26 GOV access recertification cycle REVIEW
10:12:19 POD-03 pricing workflows transitioned OPERATING
10:12:13 HIRING offers accepted SIGNED
10:12:08 POD-07 4 data engineers cleared bootcamp TRAINED
BUILD · OPERATE · TRANSFER
WHO WE HAVE SHIPPED WITH
AirBills
BotSupply
ALMO
ViralGet
ekhoo
NeuralSpace
MOXCI
Billtrim
Jatana
Hourworth

Teams whose centres and products we have built.

05 — THE SEQUENCE

Where a centre starts.

01

GCC strategy and location advisory

02

Talent strategy and employer positioning

03

IT governance and security architecture

04

Operating model design — including the innovation mandate, not just delivery throughput

06 — WHAT YOUR BOARD WILL ASK

The questions that decide whether this gets funded.

How does build-operate-transfer actually work?

We build and operate your dedicated team, then transfer it to you on a contracted path agreed at the start.

How quickly can a centre be stood up?

A productive team can be running in weeks, then scales as the roadmap grows.

What functions can it cover?

Engineering, data and AI, cloud and operations, and support.

How do we avoid becoming a delivery-only centre again?

The innovation mandate is part of the operating model design, and the centre is measured on capability alongside cost rather than on headcount.

Who is this for?

Enterprises and scale-ups building global capacity who are not willing to settle for SLA-only delivery.

A centre judged on unit cost will always be a cost line.

Tell us what your centre is being judged on today — that is the thing the mandate has to change.

Talk to us →